Warranties

Warranties

 

Awnings and Canopies

Sunair Awnings:

15 year Limited Frame Warranty: Models: Sunair® & Suntube®
8 year Limited Frame Warranty: Model: Sunstar®
5 year Limited Frame Warranty: Models: Maxi, Combi, Mini,
Solharo®, Mastershade® (screens),
Canopies, Patio Variette®.

 

Exterior Screens

Sunair 5 year Limited Frame Warranty

 

Layze Systems

10-Year Limited Warranty

 

Furniture

Pavilion Furniture – Lifetime Warranty
This is a limited warranty
WHAT IS COVERED
Pavilion Furniture, Inc. warrants its aluminum frames and welds from breaking forever on Pavilion made products to the original purchaser.
Proof of purchase is required showing customers original sales order with name of original purchaser, date with product model numbers and descriptions.
If a frame or weld fails, Pavilion Furniture will, at its discretion repair or replace any frame that has structurally failed during normal use and that has received regular care and maintenance. This is a limited warranty.
Finishes that are properly maintained are guaranteed for five years.*
*Frame Finishes: To maintain, wash with a mild natural soap and warm water solution. Prepare a solution of 1/4 cup of mild soap per gallon of water. Use a soft sponge or cleaning rag to clean aluminum frames. Rinse with clean water. It is recommended that furniture inland away from salt air environments be cleaned quarterly or as needed. Furniture near coastal areas, *salt spray must be cleaned from frames on a regular basis (Bi-monthly) or finish may oxidize, discolor and/or blister. *Salt spray build up over time without proper cleaning will deteriorate the frame’s finish. Finish failure due to improper cleaning will void Pavilion’s warranty. CAUTION!!! When using floor cleaning chemicals such as chlorine or muriatic acid, furniture MUST be removed from area. Floors MUST be thoroughly rinsed with clean water prior to replacing furniture. Residue from cleaning chemicals may deteriorate the frame’s finish. See “Care and Maintenance” on our website www.pavilion-furniture.com.
For verification purposes, it is required that a maintenance cleaning log be maintained. All cleaning logs must be kept to insure proper cleaning schedules. A cleaning log sheet must have date of cleaning and printed name and signature of person who performed the cleaning. This will help insure furniture and Aluminum umbrellas are properly maintained. As a result of proper cleaning, this will prevent frame painted finish in a salt environment from blistering and/or oxidizing. To maintain an attractive paint finish, apply a coat of car wax (use as instructed) every 4-6 months.
Cushion and sling workmanship is warranted for one year. The fabric manufacturer may offer additional warranty. Read carefully the “Care and Maintenance” page and see the helpful cleaning chart for stains on our website. www.pavilion-furniture.com
Vinyl straps are guaranteed for five years against breakage from normal usage.

WHAT IS NOT COVERED
The following is NOT covered under our warranty.
• Failure of furniture frames or welds arising from unreasonable, abusive or improper use is not covered by this warranty.
• Failure of furniture or parts caused by neglect of reasonable and necessary care and maintenance.
• Normal fading, discoloration or scratching resulting from normal wear
• Stretching of fabric or upholstery materials resulting from normal wear.
• Stains due to contact with tanning lotions or other chemicals including but not limited to
cleaning solutions and/or pool chemicals. See care and maintenance and chart on our website.
• Acts of nature, including fire, wind, flood and freeze damage.
• Non-proprietary items such as glass, other table top surfaces or umbrellas. These items may be warranted by their manufacturers.
• Freight damage. All sales are made FOB factory. Title to the merchandise passes to the freight carrier and to the purchaser at time of shipment.
• Return freight after one year from date of purchase.
• Cost of field repairs NOT authorized in writing by Pavilion Furniture, Inc.

 

Cabanas

TUUCI Cabanas and Lounge Structures – 5-Year Warranty:

TUUCI Cabanas and Lounge structures, including the tubing, hub system, and fasteners. If warrantable damage occurs to the hubs, center pole, struts or stainless steel hardware, TUUCI will replace or repair any item listed in this category at its discretion. Please remove fabric canopy tops to any TUUCI Cabana or Lounge product for winds exceeding 35 MPH, except where product is specifically engineered and warranted for higher wind loads according to TUUCI’s engineering and usage guide.

 

Retractable Roofs

Your Pergola® Pratic awning frame is covered by the following limited warranty.
5 year Limited Frame Warranty: Pergola® Pratic models, LEVEL, MITO, ONE,
TECNIC, WOOD+, PHOENIX, ZEN, Nomo, Rialto, Raso & any other Pratic
products offered by Sunair®.

 

Umbrellas

TUUCI:

15-Year Warranty – Ocean Master, Ocean Master and Plantation Max (Classic, Cantilever and F-1) center mast, cantilever mast, top and bottom hubs and stainless steel hardware only. If warrantable damage occurs to the hubs, center pole or stainless steel hardware, TUUCI will replace or replace any items listed in this category at its discretion. Superficial damage, including any type of scratches or abrasions caused from contact with the moving components of the frame itself or canopy during normal operation are not eligible for warranty coverage unless the damage compromises the structural integrity of the frame.

 

5-Year Warranty – Ocean Master, Ocean Master and Plantation Max (Classic, Cantilever and F-1), Stingray Shade Sculpture, connecting brackets, stainless steel fasteners, optional hardware (pulleys, auto-loc lifts, pistons and crank systems), aluminum canopy ribs, and struts. If warrantable damage occurs to the hubs, center pole or stainless steel hardware, TUUCI will replace or repair any item listed in this category at its discretion.  Superficial damage, including any type of scratches or abrasions caused from contact with the moving components of the frame itself or canopy during normal operation are not eligible for warranty coverage unless the damage compromises the structural integrity of the frame.

 

3-Year Warranty – Bay Master and Vineyard (Classic, Fiber-Flex and Cantilever Umbrellas), Bay Master Max and authentic hardwood umbrellas, including the center pole, side mast, hub system, fasteners and canopy ribs. If warrantable damage occurs to the hubs, center pole or stainless steel hardware, TUUCI will replace or repair any item listed in this category at its discretion.  Superficial damage, including any type of scratches or abrasions caused from contact with the moving components of the frame itself or canopy during normal operation are not eligible for warranty coverage unless the damage compromises the structural integrity of the frame.

 

1-Year Warranty – Powder coat finish of aluminum frames and bases including TUUCI;s exclusive Aluma-TEAK finish. If any TUUCI applied finish flakes, bubbles, peels, or loses color within one year from the date of the purchase, TUUCI will replace or repair any paint finish damage at its own discretion.

 

The limited warranties outlined above cover only manufacturer defects, not damage caused by the product striking the ground or other object. The redeemable value of all warranties provided herewith shall be prorated over the life of the specific limited warranty itself. In all cases, the warranty claimant shall be responsible for all shipping and/or freight charges incurred by claimant or TUUCI as a result of a warranty claim. Warranty covers only parts and the labor to manufacture the parts for non-fabric claims. Labor for installation of part covered under TUUCI warranty is not included. Fabric warranties shall never include the cost of labor and any associated fabrication costs. All warranty claims must be submitted with an original proof of purchase dated from the dealer of origin, a description of damaged product, including how the damage occured, along with photos of the damaged product. The foregoing warranties may not be assigned and are available only to the original purchaser of TUUCI products. TUUCI reserves at its sole discretion the right to repair, replace, or redesign any product that is returned as a result of a warranty claim.

 

Fabrics

Soltis 86 and 92:

5-Year Limited Warranty
Subject to all the terms and conditions contained herein and with specific reference to the percentage of Serge
Ferrari Liability Chart contained herein, Tissage et Enduction Serge Ferrari S.A. (“Serge Ferrari”) hereby provides a
five (5) year limited warranty for the Ferrari architectural fabrics Précontraint®
502 and 702 (specification sheets
here enclosed

 

Architec 400: 12 year UV Warranty

 

 

Comtex: 10 year UV Warranty

Polytex: 10 year UV Warranty

Sunbrella: A 5-year limited warranty for decorative shade fabrics and special fabrics like Sunbrella Clarity, Plus and Supreme, and a 10-year limited warranty for shade and marine fabrics.

 

 

 

Firesist: 5 years against loss of color or strength

 

 

 

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